Customer Testimonials
I’ve been working with the service department for about six years now and don’t have any complaints. I’ve always been taken care of with professionalism.
They make getting an oil change an escape not a chore. Friendly staff, comfy place to wait and my car is well taken care of.
Technician was kind and professional. Respected my request to use my own mechanic who is a family friend
Consistently quality work, and friendly service advisors. I have been using by Clary for service on my Crosstrek for 4 years.
In for a recall, service was done quickly and the staff I interacted with were great!
I enjoy Subaru suv…great gas mileage. This is my 3rd times I purchased in the past.
Service was fine the employees were great. My problem was the ai phone system. Was trying to set a morning appointment and it keep trying to set an afternoon. I hate ai and could cause me to leave.
Staff was professional and courteous. The waiting area was clean, provided refreshments with restrooms close by. My oil change was completed in the timeframe promised.
Friendly and always accommodating, Tell you what the problem is and time required. Loaner cars available and shuttle, if that is better.
This is the 4th vehicle that I have purchased from Clary since 2012, and the second from Long. I highly recommend them.
Everyone is friendly and has a family feel to them. Easy, fast, and overall great
The service crew is wonderful. Very caring and friendly. But parking is frequently difficult, with tight space and few available places to park.
They were fast and always friendly. So much better than in years before. Like package deal on oil changes
Very courteous and my oil change was done in a timely manner. Would recommend Bud Clary for service.
Friendly, on time,explained service needs of my car and completed work within the time span I was told the work would take.
Efficient knows his trade follows up helpful understood his customers needs Worked well with his colleagues
They always treat me right and remember me and my story whenever we come to Bid Clary
Everyone was a great help - from finding the right car and the right color to getting the paperwork done.
Great place and wonderful customer service, nice waiting area for customers, and easy to work with staff.
I have worked with Colten and team for 3 years. They give it to you straight and the customer service is amazing. Thanks Colten!
Ive never had issue at Bud Clary Subaru and I don't suspect I ever will.
Can’t say much good about their service, my car has been there over 4 weeks now and they are still haggling over the warranty, haven’t made any repairs yet.
Appreciated working with Hung, He did an excellent job explaining all the features of the car.
Colton is the best with setting up maintenance. He makes sure my Outback is more than ready for the road.
I got in at my assigned time. The staff was very nice. The task was done , and I was on my way in a timely manner.
Claire at Subaru is awesome at her job, super knowledgeable and helpful. Also love working with Joe in Parts
Have been bringing my car back for regular maintenance since buying it 10 years ago and I (and my car) have continued to receive excellent care
Bud Clary is the only service center that I take my car to when it needs service. They always do a great job.
Always a pleasure to have the Bud Clary professionals working on my car. They are always prompt and give honest feedback on what needs to be done to keep my Subaru on the road.
The service dept has always given me excellent care. Efficient and friendly and respectful. Thank you Colt and the rest of the team.
Very pleasant people to talk & work with. Clean entrance and provided quick service. I will return for future service.
Awesome service. The Service Rep was very knowledgable and answered all of our question. We will be back for all of our servicing.
Hung was a very cool sales guy. Best car buying experience! Even though I was a bit late, he was able to bring me in and sell me the car I needed quickly. Accommodating all my needs, I left feeling grateful of the service and rode away in a new Outback! Thank you!
Great customer service ! I would love it if you offered loyalty discounts , the clary care 3 oil change deal went up $100 and I’ve brought 3 Subarus and have been coming here for service decades!
Really enjoyed working with Hung! He's hilarious and the car buying experience easy/pressure free!
Great service. Clean and organized and I loved the after appointment video of the car.
Stellar service all the way around! Steve provided clear information, worked with my needs and my budget. Secure team and financial assistant are also great. Love my 2026 crystal.
Horrible service never fixed the car.they kept it over night. I have never been so disappointed.
I have experienced good service with your sales team. I felt they were fair, honest and treated me well. Hung was very eager and motivated to find me the right car for me and was very pleasant to work with
Claire! Claire is the reason I give such a high rating. This person is phenomenal at what she does, great customer service, remembers customers even if it's been months since we've been in. Be sure to do what you need to keep her on your team!
Bought a 2026 Subaru Crosstrek Premium from Bud Clary Subaru about a week ago and had a great experience.
I worked with George on the sales side and Troy on financing. The whole process was refreshingly straightforward. No upselling, no pressure, and no endless back-and-forth. I asked for a price, they gave me their offer, and everything was communicated clearly from there.
I started by discussing financing and credit online. When I came into the dealership, I tested the car, completed the paperwork, and drove home in about 1-1.5 hour. For a car purchase, that’s impressively efficient.
George was probably ... Read More Google - Jul 22, 2026
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Bought a 2026 Subaru Crosstrek Premium from Bud Clary Subaru about a week ago and had a great experience.
I worked with George on the sales side and Troy on financing. The whole process was refreshingly straightforward. No upselling, no pressure, and no endless back-and-forth. I asked for a price, they gave me their offer, and everything was communicated clearly from there.
I started by discussing financing and credit online. When I came into the dealership, I inspected the car, completed the paperwork, and drove home in about 1–1.5 hours. For a car purchase, that’s impressively efficient.
George was probably the ... Read More DealerRater - Jul 21, 2026
Friendly reception, good service, great job by Claire Parks. Water and snack for my dog.
Took my car in for its 30k maintenance and an oil change on the 3rd of july. There was a mishap and my car took some damage. They gave me a brand new rental, fixed all the damage(of course) covered what i had brought it in for, and when I went to pick up my car yesterday they had even detailed the inside for me. While it was their mistake it had happened, they definitely went above and beyond to take care of that mistake! Kudos to them
We were happy with our service rep and service we received. It was easy and timely to get an appointment.
Buying a new car is a long process, Bud Clary Subaru makes it comfortable and pleasant.
The waiting room was comfortable and they kept me updated on the progress of the service.
Colton is a great person and great customer service. I would never buy a car from Bud Clary again . I should of known better .
Everytime I need to be there everyone is always nice and knowledgeable. Claire is my favorite to work with. If there's any issues she seems to get it figured out quickly and I really appreciate her taking the time for my car.
Colton is very personable and thorough. We drove far to come there and appreciate the great customer service.
I believe his name was Slos... Very professional and explained everything. My appointment was a much shorter wait than anticipated
Professional fast service with clean facilities and a room for younger children with toys if you have to wait at dealership.
Ron was very helpful and was always quick to respond to my emails. Would recommend them
Claire explained the needed maintenance in a simple and easy manner. I didn't feel pressured to have them done right away but felt reassured that I did have the services done. Service has always been wonderful for me at this location.
Claire was great as my service representative. She fully explained my latest maintenance needs and arranged for my temporary replacement car while it was under repair. Great job and thank you.
Always happy with my service appointments. They keep me informed of what's going on with my vehicle every step of the way.
They are very pleasant to work with and got my car serviced on time as promised
I had not purchased a new car since 2007 and enjoyed a very pleasant experience from start to finish at Bud Clary Subaru. Hung was professional and thorough in explaining the safety and convenience features and was instrumental in cementing my decision to to purchase a new Forester. I would not hesitate to recommend Hung and Bud Clary Subaru and Chevrolet to anyone shopping for a new or used vehicle.
Friendly and timely straightforward Colton, who helped us was a gem. I just wish your car wash was working
Very thorough. Everything went smoothly. Hung and Ron were helpful and knowledgeable. We are happy with the experience. Hopefully the rest of our interactions will be as positive.
My service advisor, Stas, was very nice, very professional and very knowledgeable. I appreciate him explaining everything to me in great detail and for being so personable.
Your estimate to fix the problem in my Forester came back at $5800+. However, I had the problem fixed by another technician for $150. The wiring harness did not need to be replaced as Clary’s estimate stated. The time to fix the problem took two hours; Clary’s estimate was 16 hours. Based on this experience, I’m not sure if I will ask Clary to do any service on my vehicles in the future. ... Read More DealerRater - Jul 11, 2026
This was my first experience buying a new car, and Hung helped me feel empowered to decide what was best for my needs. He was supportive, knowledgeable and patient. I’m very happy with my purchase and will be referring friends to Bud Clary!
glad they found out what was wrong with my car.and helpful I will go again
The service dept was knowledgeable and friendly. They promptly notified me when the car was ready and went over the service performed.
They were curious and gave me information. Were prompt and got the job done. Explained what they did
Came in due to a 2026 recall issue. I took a Bud Clary shuttle home. My driver Chloe was a pleasure to ride with. She did a great job. The Forester needed no repairs, and my pickup back to the dealer was very on time. Every time I have needed to interact with this dealer it has been a pleasure. I’m really happy I chose them to purchase my Forester from.
Ev Clair was great 👍🏻. Got in and out as well as being kept up on what was happening with my car. Just wish the problem got fixed
I bought a new Trailseeker from Bud Clary in May, and overall it was a good experience. With how new the Trailseeker is, no dealership in Oregon or Washington had one in stock. When I called, they just happened to have one delivered that day that was available, so I drove up from Vancouver that afternoon to test drive it. I ended up putting a deposit down right then, and came back a couple days later to finalize everything.
They gave me a fair value for my trade-in, and the actual buying process was easy and went smoothly. Everyone I ... Read More Google - Jul 5, 2026
The young lady at the front desk was very nice. She was able to explain how it would go. When Mark went over it he was clear also .
My salesman was Hung Gail, not Steven Gould. I give Hung 5 stars. He was very pleasant, knowledgeable, and easy to work with.
It was not all about buying a car Tim worked hard to make this deal
Always great service for my car. I know that I can trust them to take care of me and my car.
the service center crew are always polite! I was a one half hour early and wasn't scolded for being early! Thank you!
We had a great buying experience with Hung Giap. He let the car sell itself. He showed us the ins and outs of the car interior and walked though paperwork. Would go see him for a car tomorrow. Great person!
I have utilizing Bud Clary Subaru for maintenance and repairs on my 2013 Subaru Outback since 2014. I continue to have confidence in their service quality and the people are friendly and easy to work with.
Good service. They communicate well. Was easy to schedule. Service rep was personable and professional.
My husband and I were in a wreck two months ago and needed a new SUV ASAP lol and we found the perfect one at Bud Clary Subaru in Longview. Long Huynh was the salesman we had the pleasure of dealing with. He heard us on what we wanted to do and took us on an extremely thorough test drive on a combination of different roads and speeds to really get a true feel of the vehicle. For financing, we also had the pleasure of dealing with Troy "Big Tex". He was amazing about working with us to ... Read More DealerRater - Jun 27, 2026
Great service. Very personable. No complaints. I will keep your service department after buying my leased car. Even though I have service centers closer to me.
Amazing service they did what ever they could to help me out and get me out of a tight situation thanks again!
Staff is always very courteous. Were Gary always clean. And always a pleasure to have my work done at this facility.
efficient, courteous, reiable. excellent service. will contiue to see them for all my service needs
I am very pleased with the resolution of my problem. My tires holding the correct pressure now and I can read it on the display.
Great dealership to work with on our 3 purchase and lease. Robert our salesman was amazing job.
Asked to do simple task for me refused other than great service spent lots of money will see if worth it
Be weary…I took my 2017 Outback in for an oil change a couple days ago. When I picked it up I was inquiring about cleaning the airflow censor in the engine since the fuel efficiency gauge (on the dash) was acting up a bit. They said next time I’m in they can plug it in for a diagnostic for $275. I called Dick Hannah and proposed the same situation, they said just to plug it in and look for error codes was FREE. An hour long diagnostic would run $215. I called Bud Clary back to confirm the previous quote and ... Read More Google - Jun 13, 2026
Everything about our experience at Bud Clary for this purchase was informative, kind and friendly. Thank you!
Service was prompt, friendly, efficient and professional. Everything was handled to my satisfaction and was appreciated.
Staff are always friendly and helpful.nice place to wait while car is being serviced
Hung was the best salesman we've ever worked with. He felt genuine and honest.
Long is essential to the success of this business! He works hard to make sure my needs are addressed.
We went in to test drive a used outback and left with a brand new one. Hung was by far the best salesman I have ever worked with. He felt genuine and personable. We laughed a lot too, which is a bonus. If I'm ever looking for another Subaru I'll be calling Hung!
Thanks to all the awesome people at Subaru for setting me up with another great vehicle! 3rd name new car and i couldn't be more satisfied!
Colton always does a great job. I would never return to BC if it was not for the Great service! We were treated terrible by the Sale dept in the after sales issues.
I bought my vehicle here and have had all my servicing done here as well. I absolutely love their Subaru service center. Claire and Colton are amazing and always go above and beyond to make my experience great.
Staff were friendly and helpful. I was in for a service recall. I had a nice chat with the young gentleman about getting the car serviced, although I don't think he was my assigned service advisor. I mentioned a tire pressure sensor light but I guess that did not get passed on and I am surprised the service tech did not say anything about it. We did have a comfortable place to sit, and do a little work. There is a nice coffee shop about two blocks away with food and pastries.
They took care of everything. I asked of them to in my updated maintenance records
Excellent service by Colton our service agent. He answered all my questions. Very through service center.
Colton was super nice, easy going and kept me up on the time required. I waited in the lobby, such a nice comfortable safe place to stay, and Colton checked in with me a couple times. Each time I go in for service, and even when we bought the car, everyone is friendly, professional and gives off warm and caring vibes.
This is the second Forester I have purchased from Bud Clary Subaru. The reason is because of the excellent customer service in the service department. Claire and Colton always greet me by name and keep me posted on the status of the service. Service is always efficient, and they keep me updated if there's a problem. The cost is also a factor in me using the dealer. $199 for 3 oil changes, tire rotation, car wash and vehicle inspections are very reasonable, and knowing they are using OEM parts is a plus! I have never had a bad experirence there!
The service center staff has always been very friendly and helpful. They always answer my questions on s timely manner.