Customer Testimonials
Stas was great
Service personnel were courteous and attentive. Waiting area clean and comfortable. Service was prompt and thorough.
They explained my repairs clearly told me what needed to be done in which order and gave me a ride home
Was passing through the area while traveling and stopped to get a service for my 2023 Subaru cross trek. Oil change, and routine check.. etc. They got us in timely, great customer service at face value and they assured us that they topped off all fluids, yet the coolant and windshield wiper fluid was past low when we checked shortly after. When called and asked about it, he was very apologetic but with no resolution, brushing it off as something that happens. Car dealerships already have a dishonest reputation, and when going to a main Subaru dealership people trust in the ... Read More Google - Oct 29, 2026
service writers (Colton and Clare) are great!!shout out toGage a tech all was good
Very nice people. They had Good prices And great tech support answered all questions very helpful
Colton Hope was very professional and friendly. I was in and out in 30 minutes for my oil change. Thanks.
Always receive friendly, professional and timely service. I've never felt I was recommended a service I did not need.
5/5 Stars: Great Price, Great People, Zero Dealership Games!
After two to three weeks of shopping for a Subaru Crosstrek across Washington, Hung managed to get me the best price I could find in the state. The deal was so good that other dealerships literally told me to stop shopping and go get it. So I did!
Hung wasn't available on purchase day, but he handed me over to Tim, who was equally amazing. Tim had only taken over my account the day before, yet everything was smooth, relaxed, and incredibly efficient. I was in and out in just a ... Read More Google - Oct 23, 2026
Purchasing our outback was a pleasant experience for us, Jackson did a great job working with us to find just what we wanted. The whole process was smooth end to end. Thanks
Stas has been outstanding in each of my interactions with him when I've taken my Subaru for servicing. I look forward to continue working with him in the future.
I'm pleased with their care of myself and my car. No complaints. Thank you.
The staff was helpful and informative. They helped me pick out a car with in my budget.
Fast,friendly,efficient. Pulled in and they met meet at my door! The following report that he showed all was great and my car was good to go!
Clear, competent communication. Full attention to my car needs. (Why does a review have to be 15 words long?}
On time and helpful. In and out as promised. Clear explanation of service performed and future needs.
We have primarily worked w/ the same service advisors over the years, first Joey, then Claire. They have unfailingly given me good advice, educated me if/as appropriate, and looked out for our best interests.
Provides great service and it is very easy to make an appointment. My only negative is the price for service is somewhat higher than at an independent service provider.
Well I'm trying this now for the second time as the first review disappeared after I got it all done 🙄.
There is good and not so good that I am going to share as I hope that things are taken and reviewed for improving things locally as I'd hate to have to return to the Subaru Dealer down South again like I had to with my previous Subaru.
Number one, the numerous phone calls received on top of all of the text messages was excessive and not appreciated so I asked for them to stop which the advisor ... Read More DealerRater - Oct 16, 2026
Claire is an exceptional employee. She is always so kind and knowledgeable. I appreciated her finding a loaner car that was similar to the one I have and explaining how everything works in the car.
Friendly warm service. The whole team has a camaraderie where it’s fun to shop for a car and not stressful at all. No pressure but rather personalized shopping experience
Great Service! Very courteous and efficient. Nice waiting area. Did a great job taking care of me.
Claire is the best. She explains everything in detail that is needed for my car.
Claire Parks handled the process of making sure parts were orders, followed up with the parts department and got me scheduled to put in a new AC compressor in my Forester. Ms Parks is extremely professional, efficient and personable. Through three Foresters, all the service as been with Bud Clary. Claire has been the best of the bunch!
I recently bought a Subaru Outback Wilderness trim and was disappointed with my experience. To start, I had scheduled an appointment for Saturday at 10:00 AM 3 days earlier on Wednesday. When we showed up, we were informed that the person we scheduled with didn’t work that day and when another person contacted him, he stated “something came up.” The other salesman that originally greeted us took us on a test drive for one car and then let us test drive two others on our own as he had his own appointments he needed to tend to. However, we felt brushed ... Read More Google - Oct 11, 2026
They have great service and the employees are so nice! They have worked on my car and kept me informed of all the work they do. Very nice place!
I'm always impressed by their professionalism and friendliness. Also time expectations for service is always surpasses hopes.
Went above and beyond to get my car serviced and returned as promised. Great to work with!
Great to deal with and made the purchase and trade in super easy. Will go to them again when a car is needed.
Can’t speak to the service department since I’ve never had my cars serviced there, however, the sales team was a pleasure to work with. I left another dealership after the finance manager kept twisting numbers on me and when I contacted Bud Clary, they matched the deal from that other dealership and I ended up actually getting a better deal ar BC. No games, no time wasting, just straight business. They even delivered the car to me as I’m not local! I had a good experience.
The service was honest and concise. Shout out to Colton Clair and Stas for making it an easy experiance.
The service department employees were wonderful. Colton Hope was very efficient and helpful. He kept me informed about additional service that needed done. I am NOT happy with the lady scheduler. When she called to schedule oil change and tire rotation, I mentioned that I thought there was something else needed to be done. She said no and that was it. The oil change and tire rotation was covered by a plan. Colton said it would be about an hour. He later came and told me that my back brakes needed to be changed. I told him how unhappy I ... Read More DealerRater - Oct 4, 2026
Tim Gruhalla was my sales rep and was outstanding made the car buying expirence easy
We were taken care of in a professional and timely manner for our service call.
Being retired from the automotive industry it all went smoothly for a new car leasing process.
Service was fast. Employees were friendly and knowledgeable. I was disappointed that I couldn't speak with a human to schedule appointment!
Claire Parks is great! So very helpful with explanations of the work needed! As the work was being done she kept us updated. Work finished ahead of schedule! Everything done in one visit! Thank you Claire!
Scheduling is very easy and service, advisors, pleasant courteous, and provide ongoing information about the service being conducted; my vehicle is out of warranty, but I will still come here for service because of the great experience
Very efficient and pleasant experience. You have a great staff that work in a timely manor.
Too heavy of a door on ladies restroom. Someone had 2 help me both in & out. Never seen anything like that before!
Never had any problems with them. Always surprised about how friendly and effective the service center is
Never had a problem here at Bud Clary, they’ve been great. Colton handled my car service this last time. He’s very nice guy and went over everything with me , listened to my concerns. Comfortable and easy to bring my car in when I need to.
Exceptionally courteous and responsive front desk staff. Work was completed while I waited. I was kept informed of progress throughout.
We’ve always been very happy with our service at Bud Clary, Longview. Colton has been our service guy for several years and he does an exceptional job. He’s friendly, knowledgeable and informative giving us the best customer service.
It seems they started working on our car as soon as we drove up. Very efficient. Very friendly.There were at least 4 other people who brought their cars in around the same time, so they were busy.The waiting room was comfortable.They were finished in about an hour and explained what they did. We were happy.
On July 28 while driving through Longview several lights came on the dash. So we headed to Bud Clary’s Subaru in order to see what was up. An inspection by their personal showed that the valve body was at fault and needed to be replaced along with the engine front cover gasket. So we proceeded with the repairs. And two weeks later we showed up to pick up the Outback, that is when they told us there was another problem. They had now found that the cam caps were leaking and they had to undo some of the work they ... Read More Google - Sep 22, 2026
The employees at Bud Ckary Subaru are outstanding. The service department is fast & efficient. They make it easy to bring the car in to get my service work done. Thank you Greg & Colleen Wade
Service was efficient and on time. Staff was courteous. Nice waiting area. I was very happy they were able to clear the dog food from my hood as an extra service. Very much appreciated!
I have the best service rep. Claire. She answers all my questions and does so without being condescending which I have found with others. She goes the extra mile in cuatomer service. The service done on outback was just has I was told. No surprises.
The service started on time, was quick, staff courteous and the problem appears to be fixed
Very prompt on diagnosis and timely repairs.Colton kept me updated and informed ….I only wish that they had washed it and cleaned the Interior..
Great place to bring my Subaru for oil change. They are dog friendly and have a comfortable space to wait after a walk with my dog
I appreciate the honest answer to my questions from the service rep as well as their reply to my own decisions to change air filters and cabin filters, no talk back, just alright
Although service is expensive Im glad to have my 2021 Outback XT Onyx serviced by certified Subaru technicians. Staff is always friendly and welcoming.
Friendly and efficient. Did not offer much for a tradein. Nice car, but the agent didn't offer much in the way of orientation. He did transfer my SiriusXM radio which was very helpful
All my Service experiences have been great!! Got updates while I waited and my Forester was completed right when promised! Even though Bud Clary may not quite be the closest for us, it's a far nicer experience!
Took my vehicle there to have a module programmed. Not only was the module not programmed, but they charged me the price of the programming anyway and told me it was for “diagnostic” when I never asked for any diagnostic, I told them exactly what was needed done, and they didn’t tell me until after I paid that the job I took my vehicle in for was never performed.
My experience at Bud Clary was wonderful. I was a bit nervous because it’s been years since I’ve purchased a car but the knowledgeable and friendly staff made me feel at ease. I left with the vehicle of my dreams! I will recommend Bud Clary to all of my family and friends.
Robert was fantastic! We had a few major problems and were dead set on not using Bud Clary for another car purchase. After talking with Robert and seeing what great customer service he provided us we will definitely be back to see him if still around when we need another car. We purchased a 2026 Subaru Crosstreck Hybrid to replace our 2019 Subaru Crosstrek that we loved. Here's to 1 more friend and a beautiful new start in our new Subie! Thank you Robert!!! Your the best!!
Our sales rep was Hung Giap and he was superbly helpful! From my initial query online regarding the make model and trim we were seeking to the in person care, purchase and delivery of our vehicle. Ron Gehrman was equally helpful and attentive with the financing. Great staff all around, including the parts department. Thank you very much!
Nice experience, Colton explained what was done in a clear way. Service was prompt., short wait
I'm so please with the manager Robert (rob) Estrada he got me into a 2024 Subaru crosstrek he made sure I drove away in a all wheel drive and sales rep Tristan he has only work there 2 months he was so awesome about making sure i got what I wanted and then called me back a few days later to see how I was with my car and if needed any thing he is just a text or phone call away or just swing by if I was in town to come in.
Nice waiting room. Great updates on vehicle status. Pleasant and professional service staff. Free water and snacks while you wait.
I worked with Hung Giap in Sales and Troy Johnson in Finance. When I inquired about the 2026 Blue Forester, Hung gave me a deal on right off the top. Other dealerships were not willing to make a deal. When the vehicle was held up at the Port of Vancouver and did not make it to the dealership on the day I drove down to sign all the papers, they drove the vehicle up to me, approximately 140 miles. Great service as far as purchasing the vehicle.
All staff were courteous and helpful. Stas was exceptionally understandable of the situation and really made me feel like a valued customer. Thank you.
This is the 2nd Subaru I’ve bought from Bus Clary! Tim have been great and very straightforward! I drove 1.5 hours to buy here instead of those bad salesmen at Dick Hannah!
Great staff, communicated well with us and all our options for cars! Love the play room they have for kids helped my daughter stay distracted while we did paperwork.
Thoughtful, good communication, efficient, helpful, professional, on time, great service representative, convenient hours of operation
Jake was my service rep and he did a great job keeping me and the insurance company and the car rental company updated.
Steve, the sales manager, and Robert were very knowledgeable on the the different models of Subaru. Robert allowed us to drive the vehicles we were considering to buy and he explained all the pros and cons of the vehicles which helped us decide which to get. Jim, the finance officer was very helpful explaining the various options of the lease and helped us decide which one to add.Mitch, the computer expert went over the button and various display selections on the screen, which helped us in navigating through all the widgets in the screen. Overall, I give them a 5 ... Read More DealerRater - Sep 2, 2026
I'm giving a 5 star only because of Colton. He went above and beyond to ensure that I was happy with the service, although there were many bumps along the way. Initially I had wanted an accessory that I didn't know the name of, so Colton transferred me to the service dept., and when I explained that I wanted the rubber that goes above the tire on the frame, the service member said, " oh, mud flaps". Well, that wasn't what I wanted. I was disappointed, but Colton got me the correct accessory and charged me the ... Read More DealerRater - Sep 2, 2026
Good service. Just took a day longer than I thought it would. But thankful for the caregiver and the blessing of a loaner car.
Robert Fletcher and the team at Bud Clary Subaru were all exceedingly friendly, honest, helpful, and a pleasure to do business with. Robert, particularly, is as good as they come. I would recommend Robert and this dealer to friends, family, and acquaintances who might be shopping for a vehicle.
Never met a Steven Gould.
Throughout our experience at Bud Clary Subaru we worked with Tim Gruhalla. He deserves FIVE STARS.
Tim went out of his way to meet with us and guide us through the Subaru inventory as we settled on a Forester as our ideal choice.
We live on the coast, so a visit to Bud Clary Subaru entails a 3-hour round trip. We were on our way to Portland, and Tim came in on his day off to meet us and initiate our lease of a 2026 Forester in Touring trim.
BTW - we will be moving to ... Read More DealerRater - Aug 29, 2026
Fast, friendly service. Full explanation of service provided and service needed. Video of inspection emailed while service is being provided.
The service was outstanding. I definitely wasn’t in the waiting room very long at all. I got the best feedback on any type of oil change service, ever. Looking forward to my next visit.
Working with Claire is always such a breeze! She is informative and so polite! I love working with her!
The service department is extremely helpful, Claire went above and beyond to help me out
Colton always takes time to go over all service options with me so I can choose the right option for my budget. He calls to let me know the work is complete and the car is ready. He also goes over all work done and shows me the vehicle inspection report.
Got honest and straight-forward quote from Hung. Made the decision to buy the car. He was able to provide all information I needed. The buying process is also straight-forward. It took some two hours to get all the documents and formalities completed. I wish that time was shorter, but I presume this would have been the case in any dealership. Overall, Bud Clary Subaru is a good dealership to work with.
Aside from the outstanding service provided by the dealership, the fact that I've been dealing with Claire in the Service Department for the three years I've owned our Outback tells me the company must treat their employees well. That is also obvious with Claire in how she treats her clients and her overall attitude towards Bud Clary.
Claire in Service is friendly and competent. I see that in a lot of the reviews... it's true. A great dealership!
I appreciate always professional service and service staff are amazing to work with. Its always good to have agency I can count on for car service
Staff is friendly and energetic. Fast and easy, knowledgeable, and kind. Best place to get a car.
Quick service,friendly employees. The only thing that would improve this experience is if they had vacuumed the inside…:
Keep your sales man out of the MECHANICS AREA . You don't need a salesmens advice. To the mechanic! Don't let someone make you look bad! Like a salesman!!! Do your job correctly, its your character and reputation at risk of being trashed.
I’ve been working with the service department for about six years now and don’t have any complaints. I’ve always been taken care of with professionalism.
They make getting an oil change an escape not a chore. Friendly staff, comfy place to wait and my car is well taken care of.
Technician was kind and professional. Respected my request to use my own mechanic who is a family friend
Consistently quality work, and friendly service advisors. I have been using by Clary for service on my Crosstrek for 4 years.
In for a recall, service was done quickly and the staff I interacted with were great!
I enjoy Subaru suv…great gas mileage. This is my 3rd times I purchased in the past.
Service was fine the employees were great. My problem was the ai phone system. Was trying to set a morning appointment and it keep trying to set an afternoon. I hate ai and could cause me to leave.
Staff was professional and courteous. The waiting area was clean, provided refreshments with restrooms close by. My oil change was completed in the timeframe promised.
Friendly and always accommodating, Tell you what the problem is and time required. Loaner cars available and shuttle, if that is better.
This is the 4th vehicle that I have purchased from Clary since 2012, and the second from Long. I highly recommend them.
Everyone is friendly and has a family feel to them. Easy, fast, and overall great
The service crew is wonderful. Very caring and friendly. But parking is frequently difficult, with tight space and few available places to park.
They were fast and always friendly. So much better than in years before. Like package deal on oil changes