Customer Testimonials
When I bought my car I was very happy for the sales person that helped me. Due to Covid he was not able to take me through the steps of all the bells and whistles and I had to do it on my own. Later I had to take it in for a scratch on the passenger door that was there when I bought. They were very good about getting me in to get it done. When I got there it seemed like the right hand didn't know what the left was doing. I was told to go to ...
I am confident in the care my Jasmine receives from the qualified and courteous crew at Bud Clary. She smiles all the was home, every time.
we always have a good experience with the service department. Great customer service and quick. Special shout out to Heidi. She is also so honest, sweet and helpful.
Clary is a great place to take your car,The people are great, warm and friendly, the service is quick and expertly done and and they even wash your car afterwards...even if it is raining!!!
Always professional and timely taking care of my Subaru. Each person I encounter when there is friendly and helpful and treats me with respect. Including those in the sales area.
What a great experience. I really enjoyed the staff and felt very well cared for. The car is just what I wanted and suits my needs very well
Ryan did a great job . I was truly impressed . He really went all out . I've done quite a bit sf selling myself and loved the fact that he didn't do any of that stuff . I've told my friends that they should get down there. Amazing truck . I'm glad that my old truck blew up and made me go the new rout . Everyone else there was exceptionally friendly and helpful . They were 100% into being virus free . It made things a little clumsy but we had a good time with it .
Fast and exceptional service with absolutely no pressure to purchase other services. She greeted us with a smile and the same pretty smile led us on our way. Thanks Shannon!!!
We are pleased with the service received from Tim Gruhalla. We had met Tim last summer when we were beginning our research on Subaru models, and he answered our questions honestly; we admired that. He was busy because he was there alone; however, our questions were answered and our needs were met. We knew what we were after, and Tim made it easy.
Long was a joy to work with! From the first phone call to leaving with our car, he took great care of us! Thank you!
I went and had my oil change done. Very friendly, from drop off to pick up of my car. 10/10 highly recommended to anyone.
I would have walked out if it wasn’t for heidi being so flexible and accommodating. She was exceptional at making me feel at ease and getting me to where I needed to go!
Collision center was very easy to deal with and repaired my truck in a timely manner. Customer Service is top notch. I find that quit refreshing.
The service was prompt and done as promised. They kept me updated on repairs that needed to be done and did not charge for more than that.
I have bought 2 cars from them and they been fantastic to deal with. They took their time listened to my needs and found the right vehicle we needed for our business and our family
Very good experience working with the people in the service department. These folks had both our vehicles at the same time and could not have completed the work and provided everything we needed any better than they did. I am grateful for all they acomplished.
I had an absolutely amazing experience here, Bradley made everything easy on my end, making my first car purchase from a dealership, exciting instead of stressful.
I had my car in for routine service (90,000 mile service an oil change and an alignment) when I came in my quote for everything that needed to be done was ready and the service associate that was helping me (Taylor was her name) was wonderful. Everyone is always very pleasant and helpful even if it’s a busier day. I have never had any issues after getting my car serviced here and I’ve never had any surprises on the cost. Bud Clary service and sales is where I go to buy a car and where I go to maintain ...
The Subaru side of the business, both sales and service,are outstanding and far outshine the rest of the Bud Clary dealership business. Thank you!
Had a routine oil change, tire rotation, etc. all done quickly -thanks. Too bad the car wash was broken; hope you get it fixed soon. Thanks.
I have been very frustrated with an intermittent problem and have had it there several times. They had trouble replicating the issue but stuck with it. Now the parts are being ordered. Thanks for not giving up on it!
Great service, very nice staff and service area, had snacks and coffee for me, Stephen was very informative about what I needed and worked with us to get our needs met. Thank you
From the moment we arrived to the moment we left with our new rig, we were treated like royalty! Scott was VERY knowledgeable about all things Subaru!
I stopped in to look over the new Outbacks - I’d been thinking of getting a new one since I loved my 2015 Outback. I checked in with Scott Woodruff who had sold my last one to me. He made everything go smoothly, helping me through the whole procedure.
I called and made an appt. for an oil change. I was able to go in the next day. They did the work quickly. Heidi helped me.
She was a great person to talk to and a great personality. Fun to give a bad time to and get it back from her
I cannot thank Penny West (sales associate) enough for her professionalism, knowledge, and non-pushy approach to dealing with us. She is a gem! She spent a great deal of time with us but was very patient and understanding. It's a big decision, right? A big investment. But we never felt pressured. I will recommend Penny to anyone looking for a Subaru.
Got in early. Got done quicker than I thought. Win/Win. And my car was cleaner coming out than it was going in. I will continue to use this service.
Everyone is friendly and helpful in the service department. Heidi is fast and so knowledgeable. She is very thorough in her check in and found that my car needed an additional repair before it became a huge problem for me!
Located truck online, dealer had it shipped, just what we wanted, Andy did a great job for us, thank you. Not our first purchase here, no doubt not our last.
We were greeted promptly when we walked into the show room. Everyone was friendly and Scott Woodruff introduced himself and offered to answer any questions we had.
Very happy with my purchase. Michael was very professional and was with till the deal was final. I appreciate him for staying a little bit late till everything thing was done. Highly recommend Bud Clarys for anyone’s vehicle shopping needs!
They were very accommodating about getting me to work on time after dropping off my car. They called when my car was ready, and it was clean car, tires rotated, and a full tummy of fresh oil! Great service!
Our salesman Tim is fantastic, if we have a question he always has the answer. Heidi in the service department was great, she met us as we pulled into the service bay. We waited in the warm comfortable room while the car was being serviced. Thanks for making this a pleasant experience.
Great service, friendly staff and they worked within my time frame and budget. They sales person even had the car re-detailed after the fact
As I'm sure it is for most folks, buying a car is a big deal for my wife and me. Penny West took very good care of us, letting us look around outside for a few minutes and then greeting us as we were walking in. She was knowledgeable about the cars and their features, which we needed a lot of help with. Penny gave us the space to figure things out for ourselves while still being present enough to help. My wife and I are very happy with our new (to us) Subaru Outback and would recommend Bud ...
Service was great and Shannon is AMAZING! They were finished quick and I enjoyed relaxing in the lounge while I waited. Looking forward to my next service appointment.
Excellent Deaership. I was helped by Juleyn & he was super helpful. Did not lie, nor was he super persuasive into buying “this & that”. Very smooth transaction 100% would recommend this dealership.
Service is always done in a timely fashion and all my questions are answered.I will always use this dealership for maintenance or problems with my Subaru Forester.
Heidi listen to my concerns of my car and did an excellent job of checking out the concerns I had with it now my car runs really good.
It was a lot of money and took ten days (lots of parts to order) but Heidi was great keeping me informed. I live 100 miles or so from the dealer so they gave me a loaner for the ten days. This was the second time I had major work done at the dealer, and my 100,000 mile Legacy and it now runs and handles like a brand new car, I should get some more great years of Love from this Subaru. Everyone was great, professional friendly. I was the difficult one to deal with.
Jesse was great, helped me find a car I loved, and even was patient after the few hours it took. Hands down the best, would shop again
Friendly, kept me informed, offered a ride home, professional, timely, washed the car, they were very courteous, have a nice waiting room, a good experience.
My visit for routine maintenance was pleasant from start to finish. This was my first time at Bud Clary Subaru in Longview, and every associate I had contact with was cordial and professional. I will definitely be back.
Service writer Gretchen (?) scheduled quickly to have a mechanic install a missing belt, so we had a car to use while awaiting a re-call fix. Good service from BC Subaru.
Police stopped me because brake / tail light was not working. When I stopped by service dept., they were unable to help me that day, but suggested a time the next day when they could work me in. Heidi even wrote up an appointment card, in case I got stopped again. Next day, while waiting for repair, I was impressed by how all the staff I overheard were positive, friendly, and helpful with the clients.
This is the second time we have purchased from this dealership and both times have been a very pleasant experience. We have dealt with two different sales people and both were exceptional. When it’s time for another Subaru. We will be back. Love our Subaru! This is our third❤️
Car shopping scares the beegeezus out of us. Our sales person, Ron Gehrman, was very knowledgeable. He didn’t pressure us which allowed us to move forward at our own pace. We would highly recommend Bud Clary.
Friendly, confident enjoyed working with Tim! He answered all our questions and was very knowledgeable! Great Experience plan to recommend Bud Clary to fronds and relatives.
Hung was awesome got me the car I wanted. He's got great customer service and willing to go the extra mile to help you out.
the noise has gone away. let me know about a recall on an air bag. heidi explained the process clearly and will let me know when parts are here
I came in for my 2017 Forester recall appointment and Heidi made my experience great. She was helpful, friendly, attentive and knowledgeable. She even arranged for my car to be washed! Thank you!
After a less than sterling experience with Hannah's in Vancouver, we took the trip to Longview and Bud Clary's Subaru. It was well worth the effort as dealing with Tony and Jim, in finance, proved a great deal more refreshing than Hannah's. We got a fair price, the car we wanted and it all worked out well. Thanks!
brought truck in for service and a engine light problem Taylor stayed up to date on everything what was going on was very friendly with me about what was happening
We love to take our car to Bud Clary! The service department is very efficient and does excellent work. Everyone in the office is professional and friendly.
Heather is always pleasant, knowledgeable and makes me feel like my service needs are important to her. The service techs perform wonderful service also. We recommend Bud Clary Subaru to others.
Was happy with the services performed. People are friendly and knowledgeable. The price seemed reasonable for the amount of work performed. All work was recommended scheduled services.
I bought my Subaru from your competitor in Vancouver Washington. BIG Mistake, I scheduled my first service there and arrived to be told I didn't have an appointment Even though I had a confirmation #. I said OK how much is and oil change. I was quoted $70 plus tax, I asked if that included a tire rotation and was told no that is $25 plus tax. I was outraged, My Acura that is service by Dick Hannah is only $70 out the door for both. Asked to speak to a manager and now 5 weeks later still no contact. I called Bud Clary ...
Easy. Quick in and out. The appointment went as scheduled, the staff was courteous and got me taken care of in a quick and efficient manner.
Awesome and friendly staff. Heidi was knowledgeable and super friendly. She made sure to let me know when my vehicle was complete and offered me water and coffee. Great customer service!
This is the first time I've taken my car local & so glad I did! It was very quick, good price & love it when we have a smiley lady at the front desk to check us in & out!! I will be using your services for all our vehicles needs!!
I am not always happy with service and car was not clean after wash for the second time, now and last visit. Shannon gets gold star for excellence.
Heidi is a wonderful service writer. She's very helpful and explains everything. She has taken great care of my service needs for several years.
Long Huynh did a great job on explaining all the features and functions of the truck. He also called back to check on how I was doing with the vehicle. Everyone involved with the sale did a great job. Thank you
I recommend anyone looking for a car, hit up Jesse Morris! He'll take care of you! Easy, smooth transaction. Jesse is the best out there.
Excellent service. Scott reviewed in detail what was available and then gave options. Forth Subaru purchased with Scott for my family. Thanks Scott fo all of your help.
My salesman Jesse Morris was amazing and I was in and out of there within no time at all. Great experience!! Thank you for getting me into my car.
Jeremiah went far beyond normal service,he took care of everything plus,my car needed to have a new part that when ordered turned out to be wrong,reordered by the next am so I could travel with auto the next day
Heidi was so helpful. I do not live in Longview, and I managed to get lost on my way. She was so reassuring and when I did arrive she worked my service in with no problem.
Heidi is my service coordinator and she always makes sure my car gets taken care of beautifully and that I know where my car is in the process!
The service staff was friendly and accommodating. I will be returning for all my service needs! I also did not feel pressured to get services that weren’t not absolutely needed.
Scott is the best! He got us test drive and out the door in less than 2 hours. Thank you for another great Subaru buying experience.
Our vehicle broke down while we were 5 hours from home. Ryan did so much for us to get us home in a new car! Thank you so much! Great customer service.
I had assumed that this interval had already been covered before I bought the vehicle with 66k miles on the vehicle, but Heidi said it was needed. After working for Caterpillar for over 20 years I do realize the importance of service versus repairs due to neglect. The only request I have is that the lot boy not customize my seat and steering wheel positions to suit his physique just to move my vehicle. I had to reset everything and the seat was fully forward. I don't see where that is necessary.
Jayden is newer to the Bud Clary of Longview team and he was excellent to deal with. Initially I was just looking around at Dealerships without any intention of purchasing. I saw an Impreza I liked and ended up coming back. Jayden greeted myself and fiancé again and we went for a test drive and bihght the car!
Bud Clary Subaru was fantastic! Shared his personal experience with the Subaru brand lending to an even easier decision making process. Process was quick and not a typical car buying experience.
Bud Clary is as well established as any car dealership in the area. The facility is nice, the cars are accessible, and the sales staff is knowledgeable. I dealt with Ron, whom I had met a couple of years ago when my son purchased a car there. Ron was very friendly and accommodating. The car was clean and fairly well detailed (used car) and all information and history was available. There were questions to which I got satisfactory answers. I was only disappointed when a day after my offer was accepted I was told there was some "miscommunication" ...
i could not have asked for a better experience purchasing our Subaru Forester from Bud Clarys. The kind, professional staff went "Above and Beyond" to make our car purchase quick, easy and stress free. They even sent a car and Driver for me in Vader so I could pick up my car at Bud Clary's in Longview. A very special Thank You to our Sales Consultant, JESSE MORRIS. You listened to our car needs and found the Perfect Subaru Forester for us. Your Kind, Professional expertise is greatly appreciated. I look forward to doing any future car ...
Ron asked all the right questions and listened to help us land on the perfect vehicle for us. The process was relatively quick and easy once we decided on the car. We will be back!
They got us exactly the car we wanted for a great price. From beginning to end we were treated well and they made the car buying experience a pleasure when often times it is not. Go to Bud Clary and ask for Ron.
Shannon Poole was professional and responsive, start to finish. She worked with us to find a great middle ground on our trade-in that both sides were happy with, and got us a great deal on the car we'd been interested in, a new 2018 Subaru Outback, without ever selling us on anything we weren't looking for. She took the intimidating or pushy elements you'd expect while buying a new car completely out of the process, and was instead very informative and accommodating. The process was transparent, respectful, and efficient. I would absolutely recommend working with her. Also she ...
IRon gave us his undivided attention and fought hard to.sell us the best car for us. Appreciate his willingness to stick with us during negotiation of price.
Everything I expected to happen positively happened. It happens when you choose a car dealership like Bud Clary. Easy going small town feel, no hassles from the beginning to leaving with my new Wrx. I will recommend Bud Clary and talk about Ron in sales, hes an awesome guy and very knowledgeable and yes with a fist bump to the finance manager as well. All good people. With confidence in the car buying process coming from being a nay sayer, and that it can be a great experience at Bud Clary if and when your ready to purchase. Stew
Scott Woodruff was very helpful and professional. Would definitely do business with him in the future.
My 2017 Crosstrek needed an alignment. I was told that it would be at least two hours, so I made arrangements to be picked up, etc. I had eye surgery four weeks ago, so am not driving yet. When I dropped the car off and explained why we needed three people to drop off and pick up the car, and one driver was on a tight timeline, the service person said she'd see what she could do - rather than having us picking up the next day. She called me back in about 45 minutes to say the car was done! ...
Very fast I spent the lest amount of time as possible. Thank you Tim and Brian
Never felt pressured or hassled to buy. We were treated like we were the only customers on the planet.
Came in for an oil change and they found a hidden problem, chek. again in 1200 miles. Glad they found it before major trouble
Knowledgeable, helpful salespeople. All stayed focused on my buying mission. No confusing factors introduced later in the process.
a lot of back and forth with final paperwork. took to long from start to finish. not happy with amount for trade ins. Tasha was good to work with.
I just purchased my third Subaru Outback! I absolutely love this car! This was the easiest and most enjoyable car buying experience I've ever had. They gave me a fair trade in value for my 2011 Subaru and made me a great deal on my new 2017! I was no pressure and it was a smooth transaction I highly recommend. I worked with the greatest sales person ever, Ian, he was so knowledgeable and answered my questions with ease and confidence, he actually made it fun!
Had a great experience with my saleswoman. Very quick and informative, along with trying to give me the best deal. Would definitely buy another car from her.
Tasha was excellent listened to my needs and hooked me up with an awesome new subie! Was patient and kind. I would recommend dealing with Tasha to my friends
Had a very good experience. Salesman was very informative and professional. Was not pressured into buying like so many other car dealerships. Would highly recommend going here.
Great service! I ended up with a Subaru Outback...very friendly and accurate! I would recommend Mike Puzach to anyone looking for a hassle free car buy!
Very helpful and up front about all aspects of the experience. Tasha was great about answering all of our questions. We would recommend this dealership to all our friends.
I had been searching the internet for several months for my "perfect truck". I found it on the website for Bud Clary Subaru. I immediately contacted the dealership via email and almost instantly had a call from David "DK" Killion. He was very helpful & patient with my questions. Later he kept communication ongoing via email until we could go see the vehicle several days later. He even arranged for a salesperson to be available for us as he had to leave! Congratulations "DK" for your first little one. The salesperson (Long Huynh)was ...
I just was planning to see what the new cars were like since I had been driving 2004 Outback. David met me with a big smile and helpful attitude. I am now driving a new Forester and like it very much.
David Killion and the team (including Kevin!!) are super troopers! I drove up to Longview from Vancouver to hopefully purchase an Outback. I wasn't trading in my car (sold it privately) and wasn't planning to purchase the car that day. I made the deal and David went out of his way to come down to Vancouver the next day to get me and take me back up to Longview to pick up the car. He was extremely thorough and knowledgeable in going over the manual and the car itself. The car I purchased came from another dealer via ...
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